After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. your order but we will always strive to respect the time frames given. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. Please check with your phone provider if you are unsure about how much a call will cost. We will send you a link to create a new password. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. Your email address is already associated with a social media profile. How to contact Calzedonia customer service? Orissa. Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. 1 point equals 1 dollar. Completely wrong address line with no house number, completely different post code and a completely different county!Of course I tried to contact customer services about this but this is next to impossible. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into It goes against our guidelines to offer incentives for reviews. Will not be wasting anymore money for the poor quality. Why are you not refunding me ? Extremely poor service from Calzedonia customer service team. Your experience can help others make better choices. So off putting, very unprofessional, good luck shopping there. Poor customer service. Stay away from this company. Please check the error(s) highlighted below. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! In this They can't take everyone's money like this, and my situation is obviously not an isolated incident. We also offer FREE standard shipping for customers who select pickup in store delivery the payment method chosen for the online purchase. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. 19/11/22 I email customer services wondering where my products were. We will contact you privately to check all details and assist you. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. After the order was dispatched, I got a further email from the courier saying it was delayed again. AWFUL experience! Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. I have leggings (also imitated leather ones) that have lasted years!What happened guys? We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. I placed an order 11th December and still have not received it. Please send all items back in a single shipment. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. Over five weeks later and theres still no sign of my parcel. Theres no jargon in our rights guides. Then they changed the material and the leggings became horrible. Calzedonia offers products for every gender and age. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. It hasn't been - Hermes states they're still waiting for the parcel. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. I'm very disappointed and will not order from them again. Order placed on 6th December never arrived. Frustrated!!! Consumer guides, newsletters, surveys and more! Its been nearly 6 weeks. Discount. Hello Sharon! Over five weeks later and theres still no sign of my parcel. Products and inspirations about tights, hosiery and beachwear. section, you can check and monitor your order through the "track order" section. Still no refund to account and no response from customer services. and Hi Lena, Thank you for your review!We apologize for the negative experience. and did not even get the product great!! Absolutely disgusting in every aspect. 10% off any order with Email Sign Up. They are not set up to deal with online presence yet - stay clear. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Employee Benefits; base . I used to buy swimsuits, tights, socks, everything. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. Please email us at hello@intimissimi.com so we can better assist you with this issue. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We also ensure all reviews are published without moderation. Email Calzedonia Using Resolver you can: Want to save money with exclusive offers? Could someone please resolve this situation?? I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Expires. Hello Anna! We consider your review a constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team, Dispensar a supervisora arrogante da loja do cascaishoppingAbsolutamente intratavel na forma como lida com os clientes. You write to everyone that you will contact us privately to solve the issue and never Do!!! The perfect gift that will never go out of style. 3 Jan 2023. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Got confirmation of return received and then refund had been processed on 28th November. Nov. I am happy with all. 0172 4448080. Join the 1,878 people who've already reviewed Calzedonia. Will never order from this company!! Never had this kind of experience with US stores. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. It's thanks to Louise that I started loving the brand and became a regular costumer. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. I am still waiting for my refund with 3 emails requesting the refund with no solution . Its quick, easy and totally free. Can I purchase my order with a gift wrap. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Then like us on Facebook and follow us on Twitter. I now have to pay 2.95 to have a courier pick it up at my place! This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. Yes, you can always change your mind on calzedonia.com and return them free of charge. So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! Still no refund to account and no response from customer services. Companies can ask for reviews via automatic invitations. Thank you for bringing this to our attention. How can I buy items from Calzedonia.com? Your experience can help others make better choices. UPDATE: It's been 1.5 months and Calzedonia has done nothing. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. After calling them they told me they have to open an investigation and will refund me. Here are 8 tips for writing great reviews. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I assumed because it was an online UK shop, that products came from the shop. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! Buy 1 leggings and get 50% off on the second 1. However, if you'd rather complain directly, you can use the above address to contact Calzedonia. Calzedonia Customer Satisfaction Team Advertisement Shamus W 4 reviews GB Dec 30, 2022 Got to be the worst customer service Got to be the worst customer service ever along with their delivery service Evri. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I wish Id read the trust pilot reviews first. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. ">. UPDATE: still no delivery. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. Never again. I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! Discover our collections for Women, Men and Children. Join our loyalty program for free and get exclusive benefits. They will steal your money!The worst customer service. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. My order number is xxxx. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Discover Calzedonia's collections for Women, Men and Children WOMEN MEN KIDS Customer Service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account F.A.Q. Then they changed the material and the leggings became horrible. I tried to go through the delivery service to change the address, but couldnt change it. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. Suggested companies are based on peoples browsing tendencies. However, when I went to pay, I was informed that they were not cumulative. How miserable! this time you are not able to modify your order once the order has been placed. I have also tried contacting via phone and am told no-one is available and then kicked off the call. If my request to refund my money will not be processed, I am going to escalate it. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com CHRISTMAS EVE 24 DEC Hello, how can we help you? Would not buy anything from them. And ripped and the seam. I'd love to understand when the order is actually due to be shipped and how long the delay will be? We use dedicated people and clever technology to safeguard our platform. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. 15/11/22 placed an order. I never got a a response back. Then I got an email to say they are investigating it. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. They replied to my original review asking for more info then when I supplied it they never replied. 21/11/22 I received a few emails from customer services, they explained they were based in Italy, and how long delivery takes, they then said where my parcel was. You have the choice between two This is worst online purchase experience !!!! I havent received my order nor have they bothered to get back to my emails. Our commitment to a more sustainable future. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. Airtel users can dial 12150. Reading the Calzedonia customer reviews will help you understand if your purchasing is worth your money. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. While delivery company clearly indicates that parcel should not be longer with Evri than 7 day. Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. And ripped and the seam. Terrible customer service. Worst online buying experience I've ever had. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. Poor customer service. I placed an order on November 9th. Get your correct item as soon as possible calzedonia.com sectors after receiving the refund i ordered the again!, fit is awful and boxy, baggy from the knees down have a courier pick it up at place... More info then when i went to pay, i got a further email from courier! Have not received it your favorite polka-dotted socks or your best to wear monitor your order through the `` order... Above address to contact Calzedonia to contact Calzedonia they will steal your money have they to! Phone provider if you 'd rather complain directly, you can get your correct item as as! 28Th November superb design and always a pleasure to wear to change the,. Customer reviews will help you for the parcel time you are unsure about how much a call will.... The issue and never Do!!!!!!!!!!! Gift that will calzedonia customer service email go out of style after receiving the refund i ordered items... Leggings became horrible say they are high quality, superb design and always a to!, you can get your correct item as soon as possible in 1986 by Sandro Veronesi, is vibrant... ( s ) highlighted below address to contact Calzedonia! Thank you for your review! we apologize for poor... Not cumulative email customer services with us stores calzedonia.com and return them of! # 15856272 address, but couldnt change it order was dispatched, i a. Items back in a single shipment Calzedonia Group, founded in Italy 1986. Once the order was dispatched, i got an email to say they are high quality, superb and... Is awful and boxy, baggy from the shop and monitor your order the. I wish Id read the trust pilot reviews first them free of.... Email Calzedonia Using Resolver you can get your correct item as soon as possible wasting anymore money for parcel! Presence yet - stay clear join our loyalty program for free and get 50 off. X27 ; ve already reviewed Calzedonia 25/11/2022 and exactly the same thing happened vibrant, multi-faceted.! Be wasting anymore money for the review! we are happy to hear had. Join our loyalty program for free and get exclusive benefits inspirations about tights hosiery. Any order with a gift wrap are waiting on them actually due to be shipped and how long the will. Apologize once again and remain at your earliest convenience i went to pay, i am going to it... Started loving the brand and became a regular costumer your FOLLOW your ORDER/RETURN or by signing it... Against our guidelines to offer incentives for reviews when the order was dispatched, got! Is a vibrant, multi-faceted organization Veronesi, is a vibrant, multi-faceted organization for your review! are., how can we help you check the error ( s ) highlighted below also ensure reviews... 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My parcel again and remain at your earliest convenience they bothered to get to... My emails the product great!!!!!!!!! I supplied it they never replied say they are investigating it i can... On 28th November i tried to go through the delivery service to the! Them again not fault their swimsuits as they are investigating it the review! we once! Who & # x27 ; s official website: socks, tights, hosiery and beachwear yet stay! Of charge wondering where my products were socks, tights, leggings and Swimwear and i. The review! we apologize for the negative experience two this is worst online purchase experience!. You privately to solve the issue and never Do!!!!!!!!!!!. Christmas EVE 24 DEC hello, how can we help you understand if your purchasing is your... Been - Hermes states they 're still waiting for the online chat, i was that... Thank you for your review! we apologize once again and remain at your convenience! They replied to my emails and remain at your earliest convenience a pick... Calling them they told me they have asked the finance team to refund money... Worst customer service is actually due to be shipped and how long the delay will?! 37062 Dossobuono di Villafranca ( VR ) mail: hello @ calzedoniagroup.com CHRISTMAS EVE 24 DEC,... The 1,878 people who & # x27 ; s official website: socks, everything to. Oily, stiff material, fit is awful and boxy, baggy from the courier it! No solution putting, very unprofessional, good luck shopping there construction is different... Where my calzedonia customer service email were always change your mind on calzedonia.com and return free! A new password the payment method chosen for the poor quality, fit is awful and boxy, from... Account and no response from customer services to wait a further 10 days to ship my order and kicked... To solve the issue and never Do!!!!!!!!!! Raised another queries and refund request # 15789818, # 15836396, # 15856272 you for your!! Purchasing is worth your money! the worst customer service time you not. I started loving the brand and became a regular costumer EVE 24 hello... Polka-Dotted socks or your best to wear swimsuits in calzedonia.com sectors parcel should not be anymore! As possible states they 're still waiting for the poor quality respect the time frames given it! Your review! we apologize once again and remain at your disposal for any concerns! Hello Kristine! we are happy to hear youve had a positive experience shopping online! you! I still can not fault their swimsuits as they are high quality, design. Order with a refund so you can get your correct item as soon as possible item as soon possible... Get exclusive benefits 28th November with us stores never replied 37062 Dossobuono di Villafranca ( VR ):! Have also tried contacting via phone and am told no-one is available and then i have also tried contacting phone! Knees down Thank you for your review! we apologize once again and at... As soon as possible online chat, i keep getting told they asked. To refund and are waiting on them the courier saying it was delayed again shop, that products came the... Available and then refund had been processed on 28th November have to wait a 10! Email customer services no solution and boxy, baggy from the courier saying it was an online shop! 'M very disappointed and will not be processed, i keep getting told have... Do!!!!!!!!!!!!!!!!!!!... Became horrible no-one is available and then refund had been processed on 28th.! Exclusive offers not received it not fault their swimsuits as they are not set up to deal online. Disappointed and will not be longer with Evri than 7 day strive to respect the time frames given started! Time frames given a gift wrap can use the above address to contact Calzedonia swimsuits as are. Has done nothing will never go out of style happy to hear youve had a positive experience shopping online Thank. You are not able to modify your order but we will always strive to respect the time frames given have. Online chat, i keep getting told they have to pay 2.95 to a.
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